FAQs

1. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and costs may vary depending on your location. You can check available destinations and shipping fees at checkout.

2. How long does shipping take?
Shipping times depend on your location and selected shipping method. Typically, orders are processed within 1-2 business days and delivered within 5-14 business days for international shipments.

3. What is your return policy?
We offer a 60-day money-back guarantee on all orders. If you're not completely satisfied with your purchase, you can return it within 60 days for a full refund. Terms and conditions apply, so please refer to our Return Policy page for more details.

4. Do you provide a warranty for your products?
Yes, all our devices come with a 1-year warranty that covers any manufacturing defects. For warranty claims, please contact our customer support team with proof of purchase.

5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email so you can monitor its progress until delivery.

6. Is the device safe to use on sensitive skin?
Absolutely! Our devices are designed for all skin types, including sensitive skin. They are non-invasive, gentle, and safe when used as directed.

7. Can I use the device while traveling?
Yes, the device is portable and comes with a USB-C charging cable, making it easy to use anywhere. Its compact design fits perfectly in your bag for on-the-go skincare.

8. How do I clean and maintain the device?
To clean the device, simply wipe it with a soft, damp cloth after each use. Avoid submerging it in water or using harsh cleaning agents. Regular cleaning ensures optimal performance and hygiene.

9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options to make your shopping experience seamless.

10. How can I contact customer support?
For any questions or concerns, you can reach out to our customer support team via email or through the Contact Us form on our website. We’re here to help!